Imagine AI's AI Agent is an intelligent virtual assistant powered by Natural Language Processing (NLP) and Large Language Models (LLMs). It automates user interactions, performs tasks, and makes decisions on behalf of a human. Frequently used in Customer Relationship Management (CRM) across industries, it serves as an engaging 24/7 tool to manage day-to-day customer interactions. The AI Agent understands and responds appropriately based on the context of a conversation, in a way that feels natural and intuitive—just like a real human. Equipped with a self-learning feature, it can improve its performance over time by learning from past interactions. It is also capable of making simple decisions without the need for human intervention. In addition, the AI Agent supports multiple languages, allowing conversations to be translated into various languages such as Bahasa Malaysia, English, Mandarin, and Tamil. Its built-in task automation capabilities enable it to handle a wide range of functions—such as scheduling, making bookings, sending reminders, and processing requests—easily and efficiently. Its key benefits include the ability to operate around the clock, providing instant support to customers at any time, including weekends and holidays. It can respond to customer queries within seconds and automate repetitive or simple tasks, especially with its omnichannel support. Its multilingual support further allows businesses to serve customers from various regions effortlessly, ultimately boosting customer satisfaction and brand loyalty.