The current administration are currently facing major inefficiencies in how the administrative services are being handled, due to having a fragmented workflow across multiple departments. Task such as parking request, meeting room booking, vehicle & building maintenance,  vehicles scheduling & many others are all processed in either disconnected system, manual channel such as emails or paper form,  or both . This disjointed approach leads to delay in gaining approval, duplicated efforts,  & inconsistent service delivery. Employees face uncertainty regarding the timeline of their request, alongside the processing updates, as the approval processes vary between different department & often aren't standardised across the departments. Futhermore, users have little to no visibility to track the progress of their submission, thus also making it harder to assess whch department is clogging the request, or for the users to follow up on outstanding items. This environment creates user frustration, reduces productivity, and places a heavier burden on administrative teams to manually manage requests and close communication gaps.

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Desired Outcome

The organisation aims to establish a centralised e-Admin platform that streamlines service requests, automates approval workflows, and enables real-time tracking of submissions across all departments. This would simplify employee interactions with administrative services while ensuring consistent service delivery through both web and mobile access.

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Potential Impact

By consolidating these processes into a unified platform, the organisation can expect to reduce service request processing times by up to 50%, improve staff productivity, and enhance user satisfaction. Administrative workloads would decrease, allowing departments to focus on higher-value tasks.

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